Refund policy

Cancellations and refunds

Every Pumpkin Butler order is a scheduled service, so our policy is built around your setup weekend.

Cancel before the cutoff for a full refund. Orders for each setup weekend close on the Wednesday before it. Cancel any time up to that Wednesday and we'll refund you in full to your original payment method.

After the cutoff, we'll reschedule you for free. Once the cutoff passes we've already purchased your pumpkins and supplies, so we can't refund the order, but we're happy to move your setup to any later weekend that season at no charge. Just call or text 860-483-8055.

Weather. If severe weather forces us to move your setup, we'll reschedule at no cost and let you know by text.

If something's wrong. If a pumpkin arrives damaged or you're unhappy with how the display looks, tell us within 48 hours and we'll come back and make it right.

Removal and Cleanup. The optional cleanup add-on is refundable any time before we come to remove the display.

Questions? Call or text 860-483-8055.